Customer Service Director EMEA
Job overview
As a Customer Service Director EMEA at Keiron, you will lead and inspire a diverse team of field-based engineers (FSEs) and office-based representatives (OBRs). Your primary responsibility will be to ensure the highest level of customer satisfaction and foster a culture of continuous improvement within our service functions.
In this role, you will collaborate with a multidisciplinary team to bring the Keiron solution to life for our customers, ensuring our systems consistently achieve the highest standards of performance, functionality, reliability, and quality.
This position may also require occasional on-site visits to client facilities to foster relationships, including some travel to customers across Europe.
Responsibilities
- Working together with others towards a collective goal. Continuously working to achieve results and focusing on continuous improvement of services and (internal) processes.
- Investigating and effectively responding to (internal and/or external) customers’ needs and wishes
- Offering thorough financial reporting to the management and manage the department with P/L responsibility to ensure to reach the agreed KPI’s.
- Supporting HR functions including recruiting, onboarding, and employee relations.
- Manage the office operations including storage of spare parts and efficient scheduling of the team of customer support engineers
- Take ownership of challenges and deliver innovative, high-quality solutions.
- Manage the design and execute comprehensive training protocols to ensure that our users can operate the Keiron system according to technical specifications and quality standards.
- Work closely with your own team and the user’s team to validate the equipment’s performance within assembly workflows, ensuring an efficient and robust production process, meeting objectives.
Qualifications
- A minimum of Bachelor degree
- A background of Engineering, Mechatronics, or related technical fields.
- 4+ years of experience in customer support operation, preferably in high-tech industries such as laser systems, electronics, or automated production.
- Solid understanding of Hardware systems and validation techniques, with experience in testing and troubleshooting complex hardware/software systems.
- Experience with SW for system control and integration, as well as familiarity with automation software and protocols.
- Strong analytical and troubleshooting skills, with a proactive approach to problem-solving.
- Excellent communication and collaboration skills.
- A proactive, problem-solving mindset.
Bonus Qualifications:
- Experience with Electronics Manufacturing (PCBA)
Our mission: Why compromise?
Our mission is to achieve a zero-defect assembly line with unmatched efficiency, transforming electronics manufacturing through LIFT technology. By eliminating the limitations of traditional stencil and jet printing, we provide a fully digital, contactless, and high-precision solution that enhances quality, speed, and reliability.
Grow together with Keiron
We’re passionate about transforming industries with cutting-edge laser technology and are always looking for talented individuals to help us achieve our vision. Explore our exciting career opportunities and discover how you can contribute to the future of advanced manufacturing with us!Benefits
- A competitive salary plus additional benefit package
- Access to cutting-edge technology and research.
- Professional development and continuous learning opportunities.
- A supportive, team-focused environment with room to grow your career.
- Opportunities for advancement within the company.
What you'll gain as a new team member
Joining Keiron means becoming part of something bigger. You’ll work alongside some of the brightest minds in the industry, tackling challenges that will shape the future. Here’s what’s in it for you:
An Unmatched Learning Experience: Keiron provides the tools, training, and mentorship you need to excel. You’ll be surrounded by cutting-edge technology and have access to a network of industry leaders.
Career Development Opportunities: We’re committed to your growth. Whether you’re looking to deepen your expertise or move into leadership, Keiron offers career paths that align with your ambitions.
Work-Life Balance That Works: At Keiron, we understand the importance of balance. Our “Pleasure and Performance” philosophy means we encourage a healthy work-life balance, ensuring you’re energized and passionate about your work.
How to apply
If you are a highly motivated and innovative developer with a passion for technology like laser-based materials processing, we encourage you to apply for this position. Please submit your resume, cover letter, and any relevant publications or research work to jobs@keirontechnologies.com.
We are an equal opportunity employer, and we enthusiastically invite candidates from diverse backgrounds and experiences to join our team and contribute to the future.