Senior Service Engineer EMEA
Job overview
We are looking for a hands-on and customer-oriented Senior Service Engineer to support and maintain our advanced industrial printing systems. In this role, you will be responsible for installation, commissioning, troubleshooting, and servicing our equipment at customer sites and internally.
You’ll act as a key link between customers, production, and engineering teams, ensuring optimal system performance and customer satisfaction. This role combines technical expertise with problem-solving and communication, offering a dynamic environment with both on-site and remote support responsibilities.
Key Responsibilities
- Installation & Commissioning: Lead complex installations and commissioning activities, take technical ownership of system performance, and support pre‑installation planning and system architecture validation.
- Technical Support & Troubleshooting: Diagnose and resolve mechanical, electrical, and software issues both remotely and on-site; provide timely and effective solutions to minimize downtime.
Act as escalation point for complex and non‑standard issues; perform root cause analysis and define structural corrective actions across mechanical, electrical, and software domains. - Maintenance & Service: Perform preventive and corrective maintenance on installed systems; proactively improve system reliability and uptime based on field data.
- Customer Interaction: Serve as a trusted technical advisor for customers; manage high‑impact customer interactions, expectations, and critical incidents.
- Cross-Functional Collaboration: Work closely with engineering, production, and supply chain teams to escalate issues, provide feedback, and improve product reliability.
- Documentation & Reporting: Maintain accurate service reports, installation records, and technical documentation; contribute to knowledge base and improve service procedures.
- Continuous Improvement: Identify recurring issues and propose improvements to system design, service processes, and reliability.
- On-Site Support & Travel: Willingness to travel internationally within Europe to support installations and service activities at customer locations.
What You’ll Bring
- Bachelor in Mechatronics, Electronics, Mechanical Engineering, or related field experience.
- 8+ years of experience in service engineering, field support, including complex system troubleshooting and customer-facing responsibility.
- Expert troubleshooting skills with a system-level view, strong root cause analysis capabilities, and the ability to manage highly complex failures.
- Hands-on mentality with a structured and analytical approach.
- Customer-focused mindset with excellent communication skills.
- Proven ability to set priorities, make technical decisions independently, and guide others in complex environments.
Bonus Qualifications:
- Experience with laser-based systems or opto-mechanical equipment.
- Knowledge of automation and control systems (PLC, motion control, PC-based systems).
- Familiarity with high-precision manufacturing environments.
- Experience with international field-service and customer support.
Our mission: Why compromise?
Our mission is to achieve a zero-defect assembly line with unmatched efficiency, transforming electronics manufacturing through LIFT technology. By eliminating the limitations of traditional stencil and jet printing, we provide a fully digital, contactless, and high-precision solution that enhances quality, speed, and reliability.
Grow together with Keiron
We’re passionate about transforming industries with cutting-edge laser technology and are always looking for talented individuals to help us achieve our vision. Explore our exciting career opportunities and discover how you can contribute to the future of advanced manufacturing with us!What We Offer
- A competitive salary plus additional benefit package.
- Access to cutting-edge technology and research.
- Professional development and continuous learning opportunities.
- A supportive, team-focused environment with room to grow your career.
- Career growth opportunities within the organization.
What you'll gain as a new team member
Joining Keiron means becoming part of something bigger. You’ll work alongside some of the brightest minds in the industry, tackling challenges that will shape the future. Here’s what’s in it for you:
An Unmatched Learning Experience: Keiron provides the tools, training, and mentorship you need to excel. You’ll be surrounded by cutting-edge technology and have access to a network of industry leaders.
Career Development Opportunities: We’re committed to your growth. Whether you’re looking to deepen your expertise or move into leadership, Keiron offers career paths that align with your ambitions.
Work-Life Balance That Works: At Keiron, we understand the importance of balance. Our “Pleasure and Performance” philosophy means we encourage a healthy work-life balance, ensuring you’re energized and passionate about your work.
How to apply
If you are a highly motivated and have a passion for technology, we encourage you to apply for this position. Please submit your resume, cover letter, and any relevant publications or work to jobs@keirontechnologies.com.
We are an equal opportunity employer, and we enthusiastically invite candidates from diverse backgrounds and experiences to join our team and contribute to the future.